Refund Policy

At GUT-CHA Reliable Rentals, we strive to provide high-quality rental equipment and excellent customer service. Our refund policy is designed to ensure fairness for both our customers and our business.

1. Cancellation Refunds

• More than 24 hours Before Rental Start: Full refund

• 24 Hours or Less Before Rental Start: Partial refund (subject to a cancellation fee).

• Same-Day Cancellations or No Shows: No refund.

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2. Early Returns

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If you return the equipment before the scheduled end of the rental period, no refunds or credits will be issued for unused time.

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3. Equipment Issues or malfunctions

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• If equipment malfunctions due to normal wear and tear, we will offer:

      a) A replacement unit (subject to availability)

      B) A refund for the unused rental period if a replacement is unavailable

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• ​No refunds will be issued for equipment damaged due to improper use, negligence, or failure to follow operating instructions.

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4. Security Deposit Refunds

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• Security deposits will be refunded within 48 hours after equipment is returned, provided there is no damage, excessive dirt, or missing parts.

• If deductions are necessary for repairs, cleaning, or missing items, we will provide a detailed breakdown of charges.

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5. Refund Processing

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• Approved refunds will be processed via the original payment method within 24 hours

• Depending on your bank, it may take additional time for funds to reflect in your account.

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6. Non-Refundable Fees

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• Delivery and pickup fees (if applicable) are non-refundable once the service has been provided.

• Fuel charges and cleaning fees (if applicable) are non-refundable.

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7. How to request a Refund

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To request a refund, please contact us at:

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GUT-CHA Reliable Rentals

luis@gut-chareliablerentals.com

1 (832) 832 - 0682